1. Warranty Coverage

Ulveixy.xyz offers a warranty on all products sold through our website, covering defects in materials and workmanship under normal use conditions. If a product fails due to a manufacturing defect, we will repair, replace, or refund the product in accordance with our warranty terms.

Coverage includes:

  • Defects in materials or workmanship
  • Products that do not function as described or intended
  • Broken parts upon arrival (e.g., during shipping)

Coverage does not include:

  • Damage caused by misuse, abuse, or improper installation
  • Wear and tear from regular use over time
  • Damages due to accidents or natural disasters
  • Products that have been altered or repaired by unauthorized parties

2. Warranty Period

The warranty period varies by product category and will be clearly stated on the product page at the time of purchase. In general, our warranty covers products for up to 1 year from the date of purchase, unless otherwise specified.

3. Claim Process

To make a warranty claim, follow these steps:

  1. Contact Us: Reach out to our customer support team at support@ulvixy.xyz within the warranty period. Provide your order number, the name of the product, and a brief description of the defect or issue.
  2. Submit Supporting Documentation: In some cases, we may request photos or videos of the defect or issue to expedite the claims process.
  3. Return the Product (if required): If your product is eligible for a warranty claim, we may ask you to return the item. We will provide a prepaid shipping label for returns (in the case of defective products).
  4. Resolution: Upon receiving the product, our team will inspect the item. If the defect is verified, we will either:
    • Repair the item (if applicable),
    • Replace the item with a new or equivalent model, or
    • Refund the purchase price in the original payment method.

4. Exclusions and Limitations

  • Shipping Costs: If you are returning a product under warranty, we will cover the return shipping for defective products. However, you may be responsible for shipping costs in the case of non-defective returns or exchanges.
  • International Orders: For customers outside the [Country], additional fees, customs, and taxes may apply when returning the product. The return shipping cost may also be your responsibility.

5. How to Contact Us

If you have any questions about your warranty or need assistance with a warranty claim, please contact us at:

Email: admin@ulvixy.xyz
Website: https://www.ulvixy.xyz

We strive to provide excellent customer service and are happy to assist you with any issues you may encounter.

6. Disclaimer

Ulvixy.xyz’s warranty is only valid for products purchased directly from our website, ulvixy.xyz, or from authorized sellers. This warranty is non-transferable and applies only to the original purchaser.

This policy is subject to change, and we recommend reviewing it periodically for any updates.